TERMS OF SERVICE
Please, read carefully the following Terms of Sevice (“Terms“) before using the Online store. Every visit to this website, as well as purchase, implies that you have read these Terms , and that you fully agree with them. If, for any reason, you cannot agree with any part of the Terms, please refrain from accessing or using this website.
Accessing or using of any part of this website, implies that visitors are familiar with these Terms of Service and accept to use the content of this website exclusively for personal use and at their own risk.
The Seller is Nikad nije kasno d.o.o, and the Customer is a visitor of these pages, an adult, who fills in an electronic order and agrees with the Terms of Service, sends it to the seller and effects the payment.
The Customer is responsible for the accuracy and completeness of the data entered during the purchase.
By ordering of products, the Customer accepts the Terms of Service listed on this website.
The Seller Nikad nije kasno d.o.o. reserves the right to decline any purchase or to not deliver the goods if he finds that the On-line Store has been abused or that the information of the order is incomplete or incorrect, especially if he fails to contact the Customer by telephone for the phone confirmation of the order.
We reserve the right to have errors in the description, photographs, prices, and number of items, due to the automatic entry of items into the system, as well as automatic order confirmation. In the event of an error, confirmation of our Operator is valid.
HOW TO ORDER
Our products can be purchased trough the page ONLINE SHOP. Customer selects products (wines), choses desired quantity and places them in the cart by a single click on the button “Add to cart“ placed beside every product we have available. After selecting all products, the Customer can easily review the items in the cart and make changes if needed. At the bottom of the page (Cart) Customer can find a section with the total value of the cart, together with the cost of delivery. By clicking on „Continue with payment“, the customer is redirected to the other page to enter personal data, delivery data and to choose the method of payment. We deliver wine only to addresses in the Republic of Serbia.
At the end, the customer shall click on the “Place the order” button and the order will reach us. In the next few minutes after placing the order, costumer shall receive an email confirmation of the completed purchase, to the address submitted earlier.
After processing the order, we reserve the right of phone verification of the order by our operator.
Purchase of all products from our offer is available through our online store. We reserve the right to have errors in the description, photographs, prices, and number of items, due to automatic entry of items into the system, as well as automatic order confirmation. In the event of an error, confirmation of our Operator is valid.
Nikad nije kasno d.o.o. is not responsible for the telephone costs, costs of data traffic or any other costs that may arise when ordering or browsing our website.
Upon completion of the purchase process, you will receive a confirmation of order to the e-mail address you submitted in the purchase form. If, for any reason, we are unable to deliver some of the ordered products, our Operator will contact you by phone or e-mail to arrange the delivery of another product or to cancel the order of unavailable product, if necessary.
In case any problem or uncertanty arises during the ordering process, please feel free to contact our Operator via e-mail: firstname.lastname@example.org or tel. +381 61 6161351, Monday – Friday 9.00 – 17.00.
The seller Nikad nije kasno d.o.o. reserves the right to decline any purchase or to not deliver goods if he finds that the On-line Store has been abused or that the information on the order form is incomplete or incorrect, especially if he fails to contact the Customer by telephone for the phone confirmation of the order.
Ordered products can be paid for:
Cash-On-Delivery: Payment in cash to the employee of the delivry service. When having a cash-on-delivery payment, we will call you prior to delivery for the order confirmation.
Bank transfer: Filling in the form with obtained payment details.
In the whole territory of the Republic of Serbia our partner delivers ordered goods directly to your home, or to the address you specify in the order form. Delivery is made within a maximum of 3 business days from the date of the order. Orders received after 14:00 will be processed the next business day.
If the person ordering the product (person that receives) is not at the address in time of delivery, the deliery service will leave a “notice of the arrival of shipment”, with telephone number in order to make arrangement for the delivery time in the period of the next 8 days. After that, the shipment will be returned to the sender.
If you did not receive the goods or shipment arrival notice within the expected time, please let us know immediately, so we can take actions to find the shipment or to send a replacement.
Ordered products are packed carefully in order not to get damaged during usual handling. During takeover of goods, the customer is obliged to check for any possible damage and immediately inform the person who delivered the goods. In the case of visible external damage of goods, the Customer can refuse to take over the delivered goods. The Customer is obliged to check and compare the content of the package (type and quantity of delivered items) with the receipt, and to notify the delivery officer if something is missing or the wrong product is delivered. The Recipient and the Delivery Officer together, on the spot, determine defects and confirm with their signatures.
Winery Nikad nije kasno d.o.o will, at the earliest opportunity and at their own expense, deliver the missing items or those delivered in an incorrect condition.
Checking the order accuracy is the responsibility of the Customer, and subsequent complaints in terms of quantity, type of delivered goods and visible defects will not be accepted.
On delivery, please check the goods and any damage report immediately to the delivery officer. Please compare the delivered products and the invoice, and if something is missing inform the delivery service on the spot, and if possible, contact our administration immediately by phone: +38161 6161351 or e-mail: email@example.com. An image that illustrates the product on the website does not have to match completely to the actual appearance of the product, especially for products such as wine.
If the delivered product has a qualitative defect that could not be detected during the takeover of goods, please notify us by e-mail to: firstname.lastname@example.org, so we could arrange the return and replacement of such a product.
PROTECTION OF PERSONAL DATA
We collect only those personal data that are voluntarily provided to us. We do not require you to provide us with this information in order to allow you access to our site and we do not require you to disclose more information than the necessary minimum to participate in an activity on our site.
We primarily collect personal information in order to send you changes and news by e-mail, publications, brochures and other promotional material, as well as answer your questions and receive your advice. We do not sell, transfer, nor do we disclose the information we collect on our web site to anyone outside the Nikad nije kasno d.o.o, without your permission except (1) in cases where it is necessary for the fulfillment of our legal obligations, (2) in cases prescribed by law, (3) in cases where this is necessary to protect your life or physical integrity, and you are not able to give your consent to the processing of your personal information, (4) in cases where this is necessary for the fulfillment of tasks performed in the public interest, and (5) in cases when you have published those data by yourself.
Nikad nije kasno d.o.o. does not collect personal data of minors. If you are a minor, please do not send us any Personal Information about yourself, which includes your name, surname, residence address, telephone number or e-mail address. The transfer of personal data by a minor should not take place without the consent of a parent or a guardian. If, nevertheless, a contact happens on an initiative of a minor, in the event of the transfer of personal data by a minor, the seller Nikad nije kasno d.o.o explicitly refuses to receive any requests of a material or non-material nature arising from the processing of such contact.
At any time you can request an overview of all the personal information that we received from you. We can update, correct or delete this information at your request (if the relevant data is still in our databases), or stop using this information in future. If you want to exercise this right, please do not hesitate to contact us. By sending personal data to Nikad nije kasno d.o.o, the Customer does not waive any rights guaranteed by the laws of the Republic of Serbia regarding protection of personal data, particulary the right to request correction or deletion of personal data from our database if they are incomplete, inaccurate or not up to date, or their processing is not in accordance with the provisions of the laws of the Republic of Serbia.
Nikad nije kasno d.o.o obliges not to disclose any personal information of a Customer and not to grant this information to the third parties, publish it, or allow third parties to use it, without the prior consent of the Customer to whom the personal data relate. We want to point out that, while visiting this website, your personal information remain secret, unless you want to voluntarily disclose them.
We undertake that, except for the purpose of legal investigation, we will not grant the information to third parties parties.
Nikad nije kasno d.o.o. has the right to use the data that is automatically gathered when visiting the web page and which is not considered being personal data (search types, number of visits, time spent on pages, etc.), but exclusively for the purpose of assessing visibility of the website and improving its content and functionality.
When sending us an e-mail with personally identifiable information, either via e-mail with a question or comment, or using the form you send us by e-mail, we use that information to fulfill your requests. We may send your e-mail to other employees or suppliers who can better answer your questions.
All employees of the Nikad nije kasno d.o.o. and business partners are responsible for respecting the principles of privacy protection. Unauthorized attempts to send or edit data in this location are strictly prohibited.